New Parts, Courtesy of Chrysler

So, six days total in the dealership - and here's what I got for my troubles:

4 new tie rods (4 ? I only see one - anyhow, a new tie rod, drag link, and I presume that makes 4 according to them?)

New torque converter, complete tranny tear-down and re-build. (The parts list lists dozens of parts in the transmission.)

All on Chrysler's dime, no questions asked, no attempt to pass it off as damage caused by me. Response was "You're a good customer, we want to keep you coming back." (I did pay for a rear brake job, mostly because I'm lazy and have enough shit to do as it is.)

I guess score one for them =)

!c

Nice to hear some good press..... the bad press usually travels faster.

Which dealership?

Yeah, obviously bad news is usually more interesting news - but, I figure at least some places have to know how to keep customers.

River Oaks is the dealership - I know it can be hit or miss with them sometimes, but I don't really have any complaints about the service I get there. The last time they gave me some grief was about three or four years ago.


!c

jkdrone wrote:

Yeah, obviously bad news is usually more interesting news - but, I figure at least some places have to know how to keep customers.

River Oaks is the dealership - I know it can be hit or miss with them sometimes, but I don't really have any complaints about the service I get there. The last time they gave me some grief was about three or four years ago.


!c

What problem did you have??? River Oaks is where I got my Jeep.

skoalman wrote:

What problem did you have??? River Oaks is where I got my Jeep.

When they gave me grief? They complained that the roof rack I had on my jeep (dave's rack, on my '05 LJ Rubi) caused a leak in the soft top, even though it didn't touch the soft top in any way, and refused to fix it for free. Haven't had a problem w/ them since, but never saw that service guy again either.

!c

Oh, not that problem....

This problem they fixed for you: New torque converter, complete tranny tear-down and re-build. (The parts list lists dozens of parts in the transmission.)

skoalman wrote:

Oh, not that problem....

This problem they fixed for you: New torque converter, complete tranny tear-down and re-build. (The parts list lists dozens of parts in the transmission.)

Oh - hehe. It was shifting very rough, shuddering and leaking oil in reverse. The tranny pan had a lot of seapage, and when they went to re-seal it, they found the fluid was burned. They pulled it apart found that the torque converter was damaged, says front hub, U/D clutch, 2/4 and L/R pistons as well - not really sure of what that implies - but its feels a lot better now. It doesn't clunk around into the gears and its much tighter reacting now.

!c